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White-Label Service Desk

Experience seamless, reliable white-label Service Desk solutions to optimize your support operations 24x7.

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Why choose the Flagler Service Desk?

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  We know that every business is different—and that reliable, responsive IT support is key to keeping things running smoothly. That’s why we’ve designed our white-label Service Desk to do more than just answer calls. It’s built to help you strengthen and scale your support operations as your business grows. 

 

Available around the clock, our expert team acts as an extension of your own, delivering consistent, high-quality support tailored to your needs. Whether you’re just getting started or looking to mature your service delivery, we’re here to help!

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A True Extension of Your Team

Whether you need Help Desk, NOC, or SOC, our Service Desk Technicians operate as remote employees under your brand and work with your ecosystem using your email, ticketing system, RMM, and knowledgebase to provide world-class support.

Expectations

White-label Service Desk FAQs

  • Do you utilize nearshore or offshore resources?

    • No!  All our Service Desk technicians are U.S. citizens residing in the U.S. and must pass a background check and drug screen

  • How are Service Desk Services priced?

    • We have per ticket or per-device/user pricing models.​

  • What is the average response time for the Service Desk?

    • Our average response time is 22 seconds for phone calls and 15 minutes for emailed tickets.​

  • How can I track support requests and what has been worked?

    • Because we work within your toolsets, you will be able to see up-to-date information in your ticketing system for all tickets we work.  Additionally, we will provide Escalation Reasons for anything we’re unable to resolve and can provide recurring reports to help you understand what has been worked, the outcome, and the billing impact.​

  • Is your white-label service desk available to other Service Providers?

    • Yes!  We’re uniquely positioned to understand the needs of IT Service Providers and many of our white-label Service Desk customers are MSPs, ISPs, and IT Professional Services firms.​

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