Healthcare IT Support

Reliable, HIPAA ready IT for clinics and medical offices. Keep EHR stable, protect PHI, and get fast help when it matters.

HIPAA ready

BAA, policies, access logs

15 minute P1 ack

24x7 monitoring

99.9% uptime target

Published in the MSA

Outcomes That Matter

Ticket volume

-28%

After device standardization and backup policy updates.

EHR login time

Audit readiness

-60%

PASS

Network tuning and vendor coordination reduce wait time.

Documentation and access reports ready for review.

Industry-specific pains we solve

Unplanned downtime

Monitoring, alerting, and change control cut outages and shorten mean time to resolution.

EHR slow or unstable

Network tuning and vendor coordination improve reliability for front desk and providers.

HIPAA findings

Access control, encryption, backup testing, and audit ready documentation reduce risk.

Multi location sprawl

Site to site networking, identity, and print strategy keep teams working the same way.

Aging endpoints

Standard build images, MDM, and patch policy keep devices secure and consistent.

Ransomware risk

MFA, EDR, SIEM, and immutable backups limit blast radius and speed recovery.

Supported apps

We support leading systems and confirm versions during onboarding. Sample list below, ask about others.

Athenahealth
eClinicalWorks
NextGen
DrChrono
Allscripts

Microsoft 365
Teams and Zoom
Okta or Entra ID
Duo Security
Citrix

Azure and AWS
SharePoint and OneDrive
Proofpoint or Mimecast
Veeam backups
Meraki and Fortinet

SLAs and response targets

Target uptime

Critical incident

Major incident

99.9%

15 minute ack

1 hour ack

Published in the MSA

24x7 triage

Escalation runbook

Improve Your Healthcare Support

Most managed services plans for clinics only cover so much, but with Flagler, you get complete coverage.

Frequently Asked Questions

Do you support our EHR and patient portal? Yes. We confirm supported versions during onboarding and coordinate with the vendor as needed. Backups and change control are part of the process.

How fast is response? Critical incidents target 15 minute acknowledgement and immediate triage. Major incidents target 1 hour acknowledgement. Targets are published in the MSA.

Will you sign a BAA? Yes. We sign a Business Associate Agreement and maintain written policies for access, breach response, backups, encryption, and vendor management.

What affects pricing? Sites and device counts, EHR complexity, after hours coverage, security tooling, and backup frequency influence price. We provide clear line items.

Can you work with our internal IT? Yes. We offer co managed models where we handle monitoring, backups, security tools, or escalations, while your team owns local tasks.